At this year's WVCA Conference, Dana is presenting two workshops:
High Tech, High Touch: Finding The Balance in Volunteer Engagement
Learn how to balance the latest technology with a personal touch to work smarter - not harder - to engage volunteers and manage data. No matter your budget, or comfort level with technology, by the end of this workshop you will have strategic tools to dig deeper into new diverse communities to reach the right volunteers with the right skills.
Hold 'em or Fold 'em: How to Inspire, Fire, or Move Challenging Volunteers
Every interaction with a volunteer is an invitation to stay, or an invitation to go...and sometimes it is time for them to go! This funny and engaging session explores the serious and dreaded topic of what to do when a volunteer has worn out their welcome. Be the end of this session, you will learn communication techniques and also role-play examples to ensure a challenging situation ends with the best results for all.